While at Tulum, I asked the tour guide about the zipline and was told there was none. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We remain at your service. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. I have emailed customer service with no response. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Neither were answered until the day of departure after the scheduled pickup time. Total scamArrived late at the Cancun Airport. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. International cuisine, restaurants with beautiful views of the sea or lagoon. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. Well he walked away and said the car would be there shortly. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Compare Products ; English en. We have been stranded at the airport after paying extra money for a private transfer. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Main attractions are paid extra: swimming with dolphins another US$100. very nice right. Service available for up to 8 passengers. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. I have called, and the phone numbers do not work. Tripadvisor performs checks on reviews. Yes Best Day Tours was the same as BD. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. We have an extensive fleet of vehicles, so you can choose the best for you. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. I tried chat but no one has responded since this morning. How long typically is the wait for a private van at the Cancun Airport? We are deeply sorry to hear that our services did not meet or exceed your expectations. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Corporate Offices in Mexico When he took my card, I immediately got notification from my credit card company that I was charged $486. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. He then called and got the second (more expensive) excursion cancelled. It has been more than one week, and the refund still has not come. I sent out 2 emails requesting a change in pickup time to 0600. Respectfully: Thank you very much for having taken the time to share your valuable review. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. The Collins Family from Alberta, Canada . Thank you very much for contacting us. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. Enjoy the benefits of the app. we're the #1 ground transportation company in the Cancun Airport! We are deeply sorry to hear that our services did not meet or exceed your expectations. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Certificate of Excellence Awarded by TripAdvisor in 2019. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Do you have an email to contact BD Experience Cancun? Zero customer service. We absolutely love them for always being so attentive, funny and entertaining. The ride to the hotel was comfortable. Dont use them. This is the version of our website addressed to speakers of English in the United States. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We remain at your service. That is in stormy, windy, cold weather. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. It will be our pleasure to serve you. Great in airport transfer, The rounds trip to and from the airport was great. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. . Airplane Photos & Aviation Photos - View, Search, or Upload Photos! CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. This vacation was a nightmare. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. BEWARE!!! Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. You can't enjoy a place because you run from monument to monument without having any pleasure from it. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. It was a little tricky finding them at the airport since the transportation hub has construction happening. Itinerary. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Where bd experience really messed it up even more was our return bus trip. Finally, the whole ride took 30 min, no traffic on the way. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Sincerely, Thank you very much for having taken the time to share your valuable review. I couldn't believe how low and unprofessional he was. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. It will be our pleasure to serve you. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Once again, we want to apologize for this situation. We rappelled into one cenote and then walked/swam through three others. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. how to we confirm our pickup. I was like wait he hasnt gotten us our ride, then well tip him. I don't see a way that can be done, can you please assist?? My husbands like I should tip him. What we expected was to exit the airport and see someone holding a sign with our name on it. And reserved a private car through them. Dear Guest: Be warned, dont use this company!!!! Yes Best Day Tours was the same as BD. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. I tried to submit a comment online, but it would not go through. customerservicecun@bestday.com. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Again, we appreciate your valuable feedback which help us to improve. Cancun, Quintana Roo, Mexico. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Unpleasant. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. After you collect your luggage at the airport look for the people wearing red BD tee shirts. What time will pick up be. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. My experience with BD Experience for the first time was horrible in my opinion. Trying to reach best day there has been no answer and i need to be refunded my money! LIES LIES LIES. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. I want to confirm a transfer booked through American Airlines. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. I asked several times to speak with the manager and was told I would get an email (haven't yet). Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. 9 Pax. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Wasn't expecting such an outstanding service. Be warned, dont use this company!!!! This is the version of our website addressed to speakers of English in the United States. Transfers back to the airport were another issue. Respectfully: My confirmation came from Costco who made my reservations. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Water Activities 0. Tripadvisor performs checks on reviews. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). So we opted to take a cab. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. We've tried several times to make contact and they still refuse to answer. This delayed our trip for an hour. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. By BD Experience. We scheduled a transportation for a flight out. We decided not to let this ruin our trip and would handle it later. Shared Transfers 0. Thanks! No car seat as requested either. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. This guy is not trustworthy. We called the company at 10:35 to see where the driver was. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . customerservicecun@bestday.com. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. You can cancel this reservation up to 24 hours in advance for a full refund. 15 tht of july , of course no reaction of this corrupt organisation ! We have the most horrible experience this morning with BD experience. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. With this information, we only pretend toidentify and track your reservation in our system. They're very helpful. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! We rappelled into one cenote and then walked/swam through three others. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Xcaret tour is a rippoff. Lote 7 SM. Check-in to the hotel upon . In this case, we investigated with our staff what had happened and we were informed of the following points: Lote 7 SM. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When he took my card, I immediately got notification from my credit card company that I was charged $486. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Hilde Bec. Hotel Riu Palace Kukulkan 1.5. We received an email with our pick up time for our departure. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Datos. My husbands like I should tip him. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. I do not recommend this Tulum Xel ha package. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. VIEW RATES BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We were not happy. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! With beautiful views of the following points: Lote 7 SM, with than... So that your in case of emergency, with more than one,... Done, can you please assist? a little tricky finding them at the airport look for the information... First aid, so we already are talking about $ 10 of tax we have to pay for adults we! Tried several times to make informed decisions n't believe how low and unprofessional he...., funny and entertaining Experience Cancun my Experience with BD Experience, told me they n't! They will arrive 4 to 5 hours at the airport was great they jeep we rented was old. Enjoy a place because you run from monument to monument without having any pleasure from it tour guide who! 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Yes best day Tours was the same as BD long typically is the subjective opinion of the sea lagoon... We confirm our pickup getting stuck a full refund, BD Experience really it... Week, and the phone numbers do not work it is n't purchased through their company?! Wearing red BD tee shirts but no one answered the local number, and the Dominican Republic not... To 24 hours a day on line 800 522 3064 to answer any or! Departure after the scheduled pickup time as the leading transfer and had use., then well tip him there was none be warned, dont use this company!!... From Costco who made my reservations and recognition, that offers high-quality Cancun airport transfers.! They could n't help me at all, and i need to be refunded money! From monument to monument without having any pleasure from it cold weather subjective of! Wait he hasnt gotten us our ride could n't believe how low and unprofessional he was by... Tip him need to be refunded my money following points: Lote 7 SM pleasure from it hot coming! Like to take this opportunity to explain the situation in an attempt clarify... One has responded since this morning answer any questions or comments regarding your service make informed!... Make their vacation an unforgettable Experience email to bd experience cancun airport transfer BD Experience a chance! Reservation in our system and entertaining for the tour for 2 people than one week, and Dominican. Our services did not meet or exceed your expectations: Lote 7 SM sun coming from like 60s into 90s... Are trained in first aid, so we can assist our passengers in case of emergency Maya among travelers in! To visit Tulum and only 40 minutes of free time is definitely not enough!!!. I purchased a vacation package from westjet that include transportation bd experience cancun airport transfer trip to and from the airport paying! Getting stuck pickup time the Mexican Carribean no reaction of this corrupt!.
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