. The seller would net $85.". To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Ask the Community Contact Support told me to repost them on StubHub. I sent tickets to the user name & email address provided by StubHub. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Pretty frustrating. If you have an unauthorized credit card charge from StubHub, first make sure it's us. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. I canceled my listing and I get charged the full amount of selling after 10 days ??? I have a feeling this is not going to turn out good. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. I was pretty much told tough cookies, you should have read the fine print better. Unfortunately, you're out of luck since you had the dreaded double-sale. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Therefore do NOT list with them. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Or if you received tickets different than what you paid for, you could request a refund. All in, $1300 charged to my bank account for their mistakes. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Unsubscribe at any time. Confirming transfers on their email link never works. There was nobody to get a hold of at StubHub (great strategy on their part). This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Check out the table below to see the best alternatives to StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub ticket sellers are charged a 15% fee. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. You will enter your community username and new password and done! Its location on this page may change next time you visit. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. They did within a few hours. Request and Get a StubHub Refund Right Now. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Poor customer service is the biggest pet peeve to DoNotPay. About an hour after I posted the tickets, I got a phone call from StubHub. is an eBay-owned company that allows people to either buy or sell tickets online. I found nearly same tickets on their website but they said "we don't consider those comparable". The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. The company prides itself on being a Fan-to-Fan service. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. I cant afford this right now. From everything weve seen, the StubHub customer support is quite thin, to say the least. Hi guys. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub made a mistake and I pay for it!. The process is clunky and very frustrating. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. No. Travel Rewards Cards; I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. DoNotPay can be by your side during the process and help you sue any company in small claims court. Lesson learned. She explained to me that this dictated that they would need to cancel the charge. By clicking 'Buy now,' you complete the order. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Cookie Notice Eventually he said he is doing me a favor and got the $282 waived. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Lindsay is the author of this solution article. For more information, please see our These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. I never saw a refund nor a refund receipt. . and our My ticket automatically transferred on that day and I was not able to make it. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. This failed too. Check your recording. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. to check out everything we offer. Tried to sign in on my account 12/30/2022. That was my first and last sale. Mobile app: StubHub actually delivered the tickets electronically on about 11/24/22. The timeline of purchases happened so back to back that this was completely out of my control. Cancelling a sale is a Very Expensive proposition. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, She says she called and chatted online with StubHub . Now StubHub wants to charge me the price of the tickets for a situation that is . Combined with viagogo, we now span 90+ countries around the world. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Thank you, you have successfully subscribed to our newsletter! StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. StubHub: $128 - $155. I am well aware that replacement tickets for that order were selling for no more than $800. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. They offered access only (not a seat only to watch on big screen) or a refund. I was out of the country for a trip that was already planned beginning of the year. Told me I am not getting paid. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. I reset the email to be use. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The agent was not able to help me with a password reset. Sit back and relax while we do the work. Get buying tips about Ticket Websites delivered to your inbox. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Do NOT use stubhub. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. This is ridiculous. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. DoNotPay records the details of your purchase to boost your chances of winning the refund. For obvious reasons, this isnt usually a satisfying compensation. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you!